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ACCESSCALL SOLUTIONS INC. have extensive experience in supporting hardware, software, and telecommunications technologies. From troubleshooting and assisting customers to resolve cellular phone device or programming miscues, to aiding the purchaser of a new PC, printer, or other peripheral, BridgeTech Reps have what it takes.

Our unique, customizable knowledge base, enables ACCESSCALL SOLUTIONS INC. Reps to quickly and easily access a variety of internally developed and researched resources. Coupled with seamless integration with client systems, ACCESSCALL SOLUTIONS INC. enables us to offer superior technical support and service to your customers.

Microsoft-Certified Software Engineers

Do you need 50 MCSEs with A+ certification to provide level one and two technical support? How about 300? At ACCESSCALL SOLUTIONS INC., we can do it. Our offshore operations enable us to marshal Microsoft-certified ACCESSCALL SOLUTIONS INC. Reps in large numbers, ensuring Rep profiles tailored to your specific support requirements. Our highly experienced ACCESSCALL SOLUTIONS INC. team can provide technical experts for a full array of services, including:


  • Call Answering - with a focus on first-call resolution and complete customer satisfaction.
  • Problem Escalation and Resolution - including the development and use of technical labs for simulating customer problems.
  • Email Support - providing the precise technical solutions and online links to ensure timely, accurate problem resolution.
  • Live Chat - enabling your customers to discuss technical issues online and receive immediate assistance.

Complex technical support calls often last fifteen, twenty, or even thirty minutes and longer. During these problem-solving sessions, relationships are developed and customer perceptions of our clients' products and companies can be on the line. The ACCESSCALL SOLUTIONS INC. team understands this. So, our focus is not only on offering clear and competent guidance for problem resolution, we also bend over backwards to ensure that these often difficult communications conclude with complete customer satisfaction.


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