ACCESSCALL SOLUTIONS INC. has put in significant investments to build a flexible and reliable technology platform, featuring the latest in CRM technology and the best-in-class solutions from vendors such as Stratasoft and Avaya and Cisco. Our technology infrastructure includes state of the art switching and call distribution equipment, incoming and outgoing call management, computerized recording systems and telephony integration.

ACCESSCALL SOLUTIONS INC. receives calls to its Philippine contact centers over a redundant and fiber optic network. Its local loop enjoys full fiber optic connectivity in both the Philippines and the United States and maintains high broadband width copper back-up links and layers of redundancy over diverse sub-sea cable system. We can transport voice and data communications over fiber networks at the speed of light. Thus, our services are comparable to those of the US-based contact centers but at much lesser costs thus improving margins for our global customers. Rest assured that quality of service levels are never compromised at all. This kind of partnership with any customer would simply equate to nothing less but dynamic.

Capacity

he center has a state-of-the-art facility in the present building; the floor is approximately 800 sq. meter (8000 sq. ft.) space that is capable of supporting up to 160 agent-seats and over 450 agents in multiple shifts.