The Team Dedicated To Your Success . . .

The people who handle your calls are the most important people to your business. They must be friendly, intelligent, articulate and caring - about your program and your callers. They are charged with cultivating your relationship with your clients. We take that responsibility seriously.

Our employee screening is so stringent that last year alone we rejected 74% of job applicants that applied to our call center. (Who do you think is answering the phones when you hire one of our competitors?) For custom programs, we will first profile the proper agent based on the needs of your program and then we will find them to fill the positions.

Once part of the ACCESSCALL SOLUTIONS INC. team, our agents are then trained for a minimum of 200 hours before they are ever allowed to answer the phones. Then, they are trained on the specific program(s) they will be working. Training will vary depending upon the complexity of the program. And it doesn't stop there! Ongoing training is provided through monitoring and feedback programs - all your calls can be recorded so they can be reviewed. Agents are regularly taught how they can improve their performance to achieve better results.

Our client development team is committed to providing you with a seamless, exceptional integration into the ACCESSCALL SOLUTIONS INC. family of clients, from the initial marketing stage through program implementation and beyond. A dedicated account manager is assigned to every program to assist in developing, maintaining, monitoring and revising the program.