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ACCESSCALL SOLUTIONS INC. understands that for healthcare providers, attracting and retaining patients has never been more critical to their success. The custom solutions we provide are timely and necessary in today's healthcare environment. They include, for example: acting as a front office, processing inquiries during exceptionally busy periods of the day, scheduling appointments, answering questions, explaining services offered, handling urgent calls, responding to advertising inquiries, confirming patient appointments, conducting patient satisfaction surveys, or providing information and referral services.
Because of our close ties with the medical community we know how important it is for our healthcare provider clients to have business associates that comply with the revised Health Insurance Portability and Accountability Act (HIPAA). That is why we spent several thousands of dollars and over 120 hours in additional training to ensure that ACCESSCALL SOLUTIONS INC. immediately complied with the new regulations.
Over the years, MEDFONE has developed customized, cost-effective solutions for healthcare providers in the following areas:
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Toll-Free Ad Response and Fulfillment |
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Patient Help Desk |
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Call Overflow |
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Web Enabled Services |
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Staff Recruitment Screening |
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Meeting, Seminar and Event Registration And Notification |
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Patient Satisfaction Surveys |
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Post-Discharge Patient Surveys |
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Explain Office Procedures, Policies and Test Instructions |
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Welcome and Follow Up Calls |
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Call Answering, Screening and Messaging |
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Literature and Information Requests |
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Appointment Reminder and Confirmation Calls |
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Appointment Scheduling |
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Information and Referral Programs |
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Remote Reception |
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Urgent Call Processing and Dispatching |
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